Current Ticket Categories
Below are our current ways to categorize the types of incidents or service requests we might expect to receive. Any indented listings represent sub-categories corresponding to the parent category they're indented under. Not all categories have sub-categories. A third indentation represents an item selection - currently only seen under Hardware - Computer - Item Selection between Mac or PC.
RIO Specs
Sage Specs
EOS
Product Master
D365 ERP
Accounts Payable
Accounts Receivable
EDI
Epay
Inventory Management
Procurement and Sourcing
Production Control
Product Information Management (Costing, Financial Dimensions)
System Administration
Treasury Automation Suite/Epay/Paylink
Warehouse Management
Other
D365 CRM
Automated Flows
Emails
Repair
Customer Engagement
Reporting
Other
Shopify
Repairs/Registration
Shopify Admin
Shopify Apps
Shopify Pro
Shopify Theme
Other
Reporting
Power BI
SQL Server Reporting Services
Hardware (Computer, Printer, Peripheral)
Computer
Mac
PC
Printer
Phone
DC Handheld Scanner
Peripherals
Network Infrastructure
Connectivity
Networking
Network Security
VPN
Firewall
Services
On-boarding
Off-boarding
Microsoft 365
Software Access
Network Access
E-Fax
Webex Calling